REP 3 Stocktake of consumer education in financial services
This research project was commissioned by the Australian Securities and Investments Commission (ASIC), in consultation with ASIC’s Consumer Advisory Panel, in order to “find out what information and education sources are presently available to Australian consumers of financial services and products. Where are the shortfalls and what gaps need to be filled?” ASIC has recognised the important role that consumer education plays in an increasingly complex financial marketplace.
The Financial Services Consumer Policy Centre was asked to produce a report in two parts:
1) A “stocktake” or collection of consumer education material in financial services; and
2) An analysis of the effectiveness and coverage of this material.