User Guide: Registered Agent Portal – How to log in/forgotten user name and password resets
How to log in/forgotten user name and password resets
Follow this guide when: 
•	you have forgotten your user name or password, or 
•	when you want to log in to your online account to enable you to:
-	read forms sent to your inbox
-	submit forms
-	view your registered agent details, and
-	update your contact details.
Before you begin using this guide you must:
•	be an ASIC registered agent
•	have your user name and password
•	have your registered agent number.
For instructions on how to log in, go to step 1.
If you have forgotten your password, go to step 4.
If you have forgotten your user name, go to step 13.
Step 1
Visit the ASIC website at www.asic.gov.au.
•	Select ‘registered agents’ from the drop-down list on the right hand side of the screen.
•	Select ‘log in’ to continue.
Step 2
Enter your registered agent number.
•	Select 'next' to continue.
Step 3
Enter your user name and password into the security browser window.  If you have already logged on today, you may not be required to enter your user name and password.  You may automatically be directed to your inbox.
•	Select 'OK' to continue.
You are now logged in and your inbox will display.
Step 4
Visit the ASIC website at www.asic.gov.au.
•	Select ‘registered agents’ from the drop-down list on the right hand side of the screen.
•	Select ‘log in’ to continue.
Step 5
Select 'forgotten password' in the left hand menu.
Step 6
Enter your registered agent number.
•	Enter your user name.
•	Select 'next' to continue.
User names, passwords and answers to the security questions are case sensitive.
Step 7
Answer your security question.
•	Select 'next' to continue.
If you do not know the answer to your security question, you will need to contact ASIC.
Step 8
Record your newly generated password.
•	Select 'click here to change your password'.
Step 9
Enter your user name, and the randomly generated password.
•	Select 'OK' to continue.
Step 10
Enter the randomly generated password.
•	Select 'yes' to 'do you wish to change your current password?'
•	Enter your new password.
•	Re-enter your new password.
•	Select 'next' to continue.
Step 11
To confirm your new password you must review the contact details.
•	If the details are correct, select 'next' to continue.
Step 12
Enter your user name and password in the security browser window.
•	Select 'next' to continue.
Your password has been changed and the system will take you to your inbox.
Step 13
Visit the ASIC website at www.asic.gov.au.
•	Select ‘registered agents’ from the drop-down list on the right hand side of the screen.
•	Select ‘log in’ to continue.
Step 14
Select 'forgotten user name' in the left hand menu.
Step 15
Select 'as an ASIC registered agent' as the basis on which you are applying.
•	Select 'next' to continue.
Step 16
Enter your registered agent number.
•	Enter the email address you supplied at registration.
If you do not have either one of these details, you will need to contact ASIC.
•	Select 'next' to continue.
Step 17
Your transaction has now been submitted.
An email will be sent to your nominated email address providing your current user name, and list of all user names current for your registered agent number.
•	Select 'next' to continue.
Published by the Australian Securities and Investments Commission. Last updated in October 2014