You may be affected by the voluntary administration if you have an existing flight booking, flight credits, Velocity Points or a Velocity Global Wallet prepaid travel card.
Flight bookings and flight credits
Prior to the voluntary administration announcement, Virgin Australia was providing travel credits for people whose flights had been cancelled, or who had chosen to cancel their flights themselves. Those travel credits remain valid.
If you have travel insurance, you may wish to contact your insurer to see if you are eligible for a refund.
If you paid for your flight with a credit card or eligible debit card, you may have chargeback rights. A card issuer, usually a bank, may process a 'chargeback' to seek to return funds to a customer where the customer used their card to purchase goods or services that were not received by the expected date.
Visit our Moneysmart website for more information on chargebacks.
Velocity is owned by Virgin Australia, but it is a separate company that is not in administration. However, Virgin Australia announced a pause on the redemption of Velocity Points for an initial period of four weeks from 21 April 2020. You will not be able to redeem your Points for rewards during this time.
Points will remain in your account. The expiration period for Points will be extended for the duration of the pause.
Velocity Global Wallet
The funds in your Global Wallet Account are not affected by the voluntary administration. Your Velocity Global Wallet program, account and card(s) will continue to operate as usual.