The importance of trust in a digital world
A speech by Greg Medcraft, Chairman, Australian Securities and Investments Commission to the Stockbrokers and Financial Advisers Conference (Sydney), 25 May 2017
Good morning and thank you very much for having me at the Stockbrokers and Financial Advisers Conference today.
I want to talk to you about the importance of trust in a digital world.
The Harvard Business Review has identified trust as a critical strategic asset of a business. I think it is important for businesses to reflect on how they build and maintain this trust.
So, today I have three points I would like to talk about:
- the rate of technological change we are experiencing today that is unprecedented – this is the fourth industrial revolution
- how this speed of change is impacting the way that consumers interact with businesses, including how we build and maintain trust in them
- what this means for businesses today, and what it means for us as regulators.