InFocus October 2019 - Volume 28 Issue 9

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Protect your business from scams

Scammers pretending to be from ASIC have been contacting Registry customers asking them to pay fees and give personal information to renew their business or company name.

There are a few ways you can tell if an email is likely to be a scam, including if it asks you:

  • to make a payment over the phone,
  • to make a payment to receive a refund,
  • for your credit card or bank details directly by email or phone, or
  • to pay fees that are different to the fees on our website.

For business names, we send your renewal email 30 days before your renewal date. For companies, we send you an email reminder about your annual statement shortly after your review date if you have online access.

You can search our registers to find out your renewal or review date here. If the email was sent outside our usual timeframe, it might be a scam.
If you think you’ve been sent a scam email, we encourage you to visit our Scams targeting ASIC customers web page, which provides useful information on what to look out for and how to protect yourself from scams.

Natural disaster relief

If you or your customers have experienced hardship as the result of a natural disaster (e.g. drought, bushfire, cyclone or flood), we may be able to assist.

If you’re finding it difficult to pay fees or have lost your records, it may be possible to make arrangements with us to take account of your situation.

You can apply online for us to review late fees incurred as a result of matters outside your control. In some circumstances we may be able to waive fees or provide another way to manage obligations.

If your records have been lost or destroyed, we may be able to help you to obtain ASIC documents and information from our registers.

To find out more about how to contact us, including what information to provide when contacting us about lost documents, visit our website.

New resources for small business

Webcast – A Small Business Journey
Commissioner John Price, alongside panellists from the Australian Competition and Consumer Commission, Australian Small Business Family Enterprise Ombudsman, Australian Taxation Office, and Fair Work Ombudsman discuss what support and help is available at the different stages of running a small business and answers questions from the online audience.

If you missed the live webcast, why not catch up with the recording of the event? You can watch the webcast on the ATO’s website.

Infographic - Mental health of small business owners
Beyond Blue have recently released a Mental health of business owners (PDF) infographic, which illustrates the work-related stressors small business owners face daily, and outlines tools and solutions that can be used to help support them and their work.

Top tech tips for using our online services

Using our online services? Here are a few tips to help you save time.

Tip 1 - EDGE password resets
Edge is a system for large volume lodgers such as accountants or legal firms. From time to time, EDGE user accounts may become locked and require a manual password reset.
If this happens, you will need to contact us before you can successfully connect with the system again. When you contact us, we may set your password back to your EDGE ID.

An approved Digital Service Provider (DSP) or software provider is a person who has completed their application to access the ASIC Digital Services.
Your DSP may allow you to set your password to match the EDGE ID, which will allow you to log in again. They may also automatically change your EDGE password every 30-days in accordance with ASIC requirements.

For more information about our EDGE system, visit our website.

Tip 2 - Browser issues impacting lodgement
Sometimes, you may receive an error message of ‘404 file not received’ or ‘Null’ when completing a transaction.
Alternatively, you may not receive an error message, but incur other issues such as not being unable to progress to the next page.

If you encounter either of these issues, follow these steps:
Step 1. Clear your browser history, cookies and cache. If this is not cleared, the error may return for every future attempt.
Step 2. Close all browser windows, then open a new browser window and try again.

If the problem persists, we recommend trying another browser. Google Chrome, Internet Explorer and Mozilla Firefox are all compatible with our online services.

Tip 3 - ‘An error has been detected please contact ASIC’ message when registering a business name
This error can occur if you’ve entered numbers with spaces - such as the Australian Company Number (ACN) or Australian Business Number (ABN).
When entering numbers in an application, ensure there are no spaces. For example, you need to enter ‘123456789’ and not ‘123 456 789’.
To fix this error, save & exit the transaction before trying again. If you still experience issues, begin a new transaction.

For more helpful information about using our online services, visit our FAQs for online services.

Last updated: 02/10/2019 12:05