Money I have borrowed (credit cards, loans, mortgages)

ASIC does not settle credit disputes or award compensation.

Please read the following information about resolving these disputes through the internal dispute resolution process and external dispute resolution schemes:

  • Disputes with financial firms (INFO 174)
  • What to do if you are dissatisfied with a decision by the Australian Financial Complaints Authority (INFO 176)

ASIC's consumer website, MoneySmart gives a step-by-step guide to resolving problems with providers of credit such as cards, home and personal loans and lines of credit.

Commercial loans: For information about disputes about commercial loans, please read:

  • Disputes about commercial loans (INFO 207)

If there is evidence that a credit provider has acted illegally we may consider taking action:


Where ASIC can help

Whistleblowing

Business ethics: New challenges, better theories, practical solutions
A speech by ASIC Commissioner John Price, 9 December 2019. John discusses the important role whistleblowing can play in fostering an ethical culture for business.

ASIC gives guidance on companies’ whistleblower policies and relief to small not-for-profits
Media release 19-308MR. 13 November 2019

New regime for corporate whistleblower protections commences
From 1 July, whistleblowers who report misconduct about companies and company officers can access stronger rights and protections. 19-164MR. 1 July 2019

Whistleblower protections for not-for-profit organisations, 29 May 2019

ASIC welcomes new whistleblowing laws
Media Release 19-038MR. 21 February 2019

Whistleblowing - new rules, new policies, new vision
A speech by ASIC Commissioner John Price, 16 November 2018


Whistleblowers and the Corporations Act

Corporations Act Whistleblowing

ASIC Executive Director Warren Day talks about whistleblowers and the important role they play in identifying and calling out misconduct and harm to consumers and the community.

Read the transcript

ASIC and whistleblowers

Asic Whistleblower Thmb

ASIC Executive Director Warren Day discusses when ASIC will act on whistleblowing information.

Read the transcript


Fair Work Ombudsman

You can contact the Fair Work Ombudsman if you would like to report someone who isn't complying with workplace laws or you need help in resolving a workplace issue.


Last updated: 31/01/2020 12:20