Difficulties with our online services
We will publish information on service availability if our online services are currently affected by scheduled upgrades or interruptions.
To report a difficulty with one of ASIC's online services, including ASIC Connect, you can lodge a general enquiry.
When completing the general enquiry form:
- select the topic you are enquiring about from the first drop-down menu (e.g. Company or Business Name)
- select 'Online user help' from the second drop down menu
- outline the difficulty you are experiencing in the 'My question is about...' text box
- complete your personal details and submit your enquiry.
Note: You do not need to complete the 'Entity Number' or 'Entity Name' fields.
We aim to respond to your enquiry within 2 business days.