Complaining about consumer goods and services

If your complaint is about:

  • scams involving consumer goods and services
  • pyramid marketing schemes not involving a financial product
  • consumer goods and credit, non-financial services, residential tenancy
  • prices, competition, unfair market practices, product safety, franchises or advertising
  • a business that is not a registered company (ie it does not have an ACN), for example, about unpaid debts

please contact the consumer affairs office in your state or territory:

ACT Access Canberra
www.accesscanberra.act.gov.au
Tel: 13 22 81
NSW NSW Fair Trading
www.fairtrading.nsw.gov.au
Tel: (02) 9895 0111 or
13 32 20
NT Office of Consumer Affairs
www.consumeraffairs.nt.gov.au
Tel: (08) 8999 1999 or
1800 019 319
QLD Office of Fair Trading
www.fairtrading.qld.gov.au
Tel: 13 74 68
SA Consumer and Business Services
www.cbs.sa.gov.au
Tel: 131 882
TAS Consumer Affairs and Fair Trading
www.consumer.tas.gov.au
Tel: 1300 65 44 99
VIC Consumer Affairs Victoria
www.consumer.vic.gov.au
Tel: 1300 55 81 81
WA Department of Commerce - Consumer Protection
www.commerce.wa.gov.au/ConsumerProtection
Tel: 1300 30 40 54


Other complaints about companies or people

Complaining about ASIC's decisions or officers

Whistleblowing

Business ethics: New challenges, better theories, practical solutions
A speech by ASIC Commissioner John Price, 9 December 2019. John discusses the important role whistleblowing can play in fostering an ethical culture for business.

ASIC gives guidance on companies’ whistleblower policies and relief to small not-for-profits
Media release 19-308MR. 13 November 2019

New regime for corporate whistleblower protections commences
From 1 July, whistleblowers who report misconduct about companies and company officers can access stronger rights and protections. 19-164MR. 1 July 2019

Whistleblower protections for not-for-profit organisations, 29 May 2019

ASIC welcomes new whistleblowing laws
Media Release 19-038MR. 21 February 2019

Whistleblowing - new rules, new policies, new vision
A speech by ASIC Commissioner John Price, 16 November 2018


Whistleblowers and the Corporations Act

Corporations Act Whistleblowing

ASIC Executive Director Warren Day talks about whistleblowers and the important role they play in identifying and calling out misconduct and harm to consumers and the community.

Read the transcript

ASIC and whistleblowers

Asic Whistleblower Thmb

ASIC Executive Director Warren Day discusses when ASIC will act on whistleblowing information.

Read the transcript


Fair Work Ombudsman

You can contact the Fair Work Ombudsman if you would like to report someone who isn't complying with workplace laws or you need help in resolving a workplace issue.


Last updated: 24/05/2016 08:51